Dispute Resolution Process
1. File a Claim
Submit your dispute through our platform
2. Investigation
Our team reviews the case details
3. Mediation
We work with both parties to resolve the issue
4. Resolution
Final decision and implementation
Dispute Resolution Guidelines
What Can Be Disputed
- ✓ Non-delivery of goods/services
- ✓ Item not as described
- ✓ Incomplete delivery
- ✓ Quality issues
Required Evidence
- ✓ Transaction details
- ✓ Communication records
- ✓ Photos/videos (if applicable)
- ✓ Shipping information
Frequently Asked Questions
Most disputes are resolved within 3-5 business days. Complex cases may take longer.
Our team will review your case and contact both parties to gather information and evidence.
Yes, you can cancel a dispute if both parties reach an agreement before resolution.